Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, FIVE2WO does not proof documents created by its customers prior to processing.
OUT OF STOCK
Like most other printers, we do not hold stock of all the apparel options we have on our site, and order them from our suppliers once orders are confirmed. Occasionally an item you have ordered on our site, will be out of stock with our supplier. This is out of our control. We will always let you know the next business day after your order and will either give you alternatives, or can fully refund for any out of stock items.
RETURN POLICY
We usually only receive compliments about the prints we do, but in the unlikely event you're unhappy with your product please follow these instructions to return / receive a new product:
Simply email us with;
1. The date of your purchase
2. Your order number
3. What you would like to return
4. Why you want to return it.
5. A photo of the fault/damage
Once we have received this email we will organise a replacement or refund for you if the order meets our user agreement/return policy. You may have to return the product back to us. Please note, we do not cover return shipping.
WHAT CAN BE RETURNED
Only items that are faulty/damaged or have a faulty print may be returned.
No returns are accepted after 14 days of receipt of purchase.
We do not accept items that have been worn.
As all items are custom printed to order and we don't hold stock, we can't accept returns or exchanges if the wrong size is chosen. All of the measurements are given for each product, it is up the customer to check that the size chosen is correct.
DELIVERY TIMEFRAMES
We guarantee our processing and printing timeframes on our orders, but we cannot take responsibility for delays in courier delivery, as this is out of our hands.
Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.
DAMAGE OR NON DELIVERY
All enquiries for loss or damage need to have been lodged via telephone, email or our website with our Customer Service team within 7 days of delivery of the goods for damage, or in the case of loss within 14 days of date of despatch.
WASHING INSTRUCTIONS
- Cold water wash only on all products
- Gentle cycle
- Wash inside out
- Do not tumble dry
- Dry in shade